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As a forward-thinking leader, you are always looking at ways to improve your skills and techniques. You have a high level of knowledge about how to get the best from your people, and you are successful in achieving your goals.Yet in spite of your skills and knowledge, there are still breakdowns in communication, frustrating misunderstandings, and interpersonal difficulties that you just can't seem to overcome. These barriers and roadblocks dis...

Written for employees who feel overlooked or under recognized and for individuals who want to communicate more effectively, this book details how not to be misunderstood and to avoid conflict. It reveals communication patterns in individuals and shows how, when certain people's patterns match, communication is successful and they are understood. Also covered are the reasons why other people's patterns do not connect, communication is disrupted...